Last Updated: September 05, 2025
At Heartbeat, we understand that sometimes plans change. Here is how order cancellations work:
Before Your Order Is Shipped
· You may cancel your order within 2 hours of placing it, as long as it hasn’t been processed or shipped.
· To request a cancellation, please email
as soon as possible with your order number and “Cancellation Request” in the subject line.
After Dispatch
· Once your order has been shipped, we are unable to cancel it.
· In this case, please refer to our Returns Policy to initiate a return after delivery.
Afterpay Orders
· If your cancellation is successful, your Afterpay payment schedule will be automatically adjusted or refunded by Afterpay.
· If your cancellation is not processed in time, your return will need to go through our standard returns process.
Important Notes
· We do not offer cancellations on customised or personalised items.
· Heartbeat reserves the right to cancel any order due to stock issues, payment concerns, or suspected fraud. If this occurs, you will be fully refunded.