Terms & Conditions

Last Updated: September 05, 2025

Welcome to the Heartbeat website. Please read these Terms and Conditions carefully before using our site. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. Introduction

Heartbeat is more than a brand; it represents strength, memories and the personal stories you carry every day. These Terms govern your use of our website and your purchase of products.

2. Use of the Website

• You agree to use the website lawfully and ethically.
• You will not engage in any conduct that may harm the website, its content, or other users.

3. Product Information

• We strive to provide accurate descriptions and images of our products.
• However, colors and designs may vary slightly due to manufacturing or display settings.
• We reserve the right to correct any errors or inaccuracies on the website.

4. Ordering and Payment

• All orders are subject to availability and acceptance by Heartbeat.
• We reserve the right to refuse or cancel orders for any reason, including product unavailability or errors in pricing.
• Payment can be made using the methods provided on the website, including Afterpay, credit/debit cards and other approved options.
• For Afterpay purchases, customers agree to comply with Afterpay’s terms and conditions, including timely payments and account management.
• Full payment (or approved installment payments via Afterpay) must be completed before orders are processed and shipped.

5. Shipping and Delivery

• Shipping costs, methods, and estimated delivery times will be specified during checkout.
• Delivery times are estimates and may be affected by factors beyond our control.
• Risk of loss or damage to products passes to you upon delivery 

6. Returns and Refunds

• Returns are accepted within 14 days of delivery, subject to product condition and original packaging.
• Items must be unused, undamaged and in their original packaging for returns or exchanges.
• Refunds will be processed after receipt and inspection of the returned items.
• For purchases made via Afterpay, refunds will be processed in accordance with Afterpay’s refund policies.

7. Bon Loyalty Program (Circle of care)

Points are a promotional loyalty currency with no cash value. Points do not reduce the price of goods or services and cannot be exchanged for money. Experience credits are capped amounts available only for eligible items or services as identified by Heartbeat; if the chosen item exceeds the credit value, the member will be required to pay the difference. Points are subject to adjustment for returns and suspected abuse. Full Heartbeat Loyalty Terms apply.

8. Intellectual Property

• All content on this website, including text, images, logos, designs and trademarks, is owned by Heartbeat or its licensors.
• Unauthorised use, reproduction, or distribution of our content is prohibited.

9. Limitation of Liability

• To the maximum extent permitted by law, Heartbeat excludes all liability for damages arising from use of the website or products.
• We do not guarantee the website will be error-free or uninterrupted.

10. Privacy

We respect your privacy and handle your personal data according to our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to Terms

• Heartbeat reserves the right to update or modify these Terms at any time without prior notice.
• Continued use of the website after changes constitutes acceptance of the new Terms.

12. Governing Law

• These Terms are governed by the laws of Victoria, Australia.
• Any disputes will be resolved in the courts of Victoria.

13. Contact Us

If you have questions about these Terms or need assistance, please contact us at:
Email:  Contact@theheartbeat.com.au